LOFT Reviews

I was shopping at the Loft in Pensacola, Fl. And one of the ladies who seemed to be pretty nice was assisting me, which I thought was kind of her. As we went along, I was looking for and Xl in a creamed color blouse that I liked and as she was walking ahead of me she asked "are you looking for the price?" Now, I don't know if I looked like I couldn't afford Loft clothes or is this just the stereotypical question that is asked of African Americans when we shop in places that you're rarely seen shopping in. It was very unprofessional and rude of this woman to concentrate on what I can pay for, instead of providing great customer service. If I couldn't afford it, I wouldn't be there. Not only can I afford it I have an all rewards credit card, which by the way I didn't use. Stop judging a book by its cover! Great customer service that quickly took a dive! Never shopping here again!

My husband bought me a shirt too large fo my birthday. When I wanted to exchange the shirt with him, I was told the amount they can exchange was $10 dollars. Although he paid $56.00. I had the gift receipt but the manager told me they had no access in their system after 30 days. Needless to say, I will never shop here again and encourage others to be careful when buying gifts. The gift receipts are not useful after 30 days. Overall they stole $46 from us on this transaction. Never again

I set my automatic payment to pay the balance in full. Only the minimum amount was taken out by Comenity. I realized this a few days after the due date, took a screenshot of the setting and sent a message asking to make sure there won't be any finance charges and to have the entire amount taken out. I did not hear from anyone after several days, so I paid the balance myself, turned off auto pay and asked to make sure no interest was charged. I got a reply that the interest is charged and I owe it because my entire balance was paid after the due date. This was not my error. I called and asked a representative to remove the erroneous charges and she said there is no way to prove I set up my account to pay the balance in full. Also, my card shows as locked online, but the card is not locked. I attempted to make a payment today to pay off the finance charge and I get an error saying I have to call a number. This is all extremely disappointing and I will not be using this card anymore due to the obvious mismanagement.

The store salespeople are very friendly. Mange Caroline is very helpful, sweet. I like shopping at the Westfield oakridge store

I am a 30 year and Taylor card member and almost every suit in my closet is Ann taylor I purchased two items from loft and shortly there after became very ill and ended up in the hospital three times when I came out I realized I needed to return the two items that I never wore and instead bought another hundred dollars worth of items and they told me because I was five days past 30 days they were not giving me the full amount of refund on my items even though I had the receipt makes me never wanna shop at Ann taylor again

Full time lead kind of got an attitude when inquiring if online sale honored in store. The answer today is no but it varies day to day, person to person. This store had gone down in service & store cleanliness that I only go in to return things that I purchase online.

Every time I look up the order says shipped, no one answers phone, at the end of your order I placed a five hundred fifty dollar order for vacation Said would arrive by April 27,2022, here it May 10th still waiting for four items. I'll never order from loft ever again. My money spends everywhere!

I shopped, tried on loved a ton of clothing that I wanted to have placed behind the counter while I continued to shop. No problem according to the employee. Probably an hour or more I'd been picking this stuff out and trying on, $400 or more on clothes on my first round of shopping while my poor husband agreed to sit in the car and wait for me. Second round of try on's and I was ready to pay. Probably $800 for everything easy if not more when all was said and done. I get to the check out (one person ringing out after noticing about 4 employees AT LEAST during my time there…) all the sudden, the first round of my clothing that I had spent tons of time trying on and asking to be placed to the side while I continued to shop, were missing! Seriously?! Someone, although a "still shopping" sign being placed on my clothes, put them back on the sales floor! ARE YOU KIDDING ME?! No sorry and no one even offers to help me find all the stuff! That's crap! I'm an ALL customer and have spent a lot of $$$$ over the years (not as much as I could due to a military move overseas over the past 3 years but…) nonetheless, disappointing! Then took out my digital card available via my online cominity account and I was made to feel like an idiot! They couldn't figure out how to use it! I had to make suggestions on how to use it! They knew nothing about a QR code available via the ALL/Cominity website. I felt the people I was working with were idiots! At the very least, very illy trained! The apology after everything was basically given after I really had to ask for it. End of story, you lost money and I don't plan to visit this store again. Inept employees that don't care! Sad to be loyal and be made to feel like you're just an inconvenience! 4/30/22.

I have been a loyal Loft customer for several years. I usually have had a good experience shopping in their stores. But when I made an online order, I had a different experience. One item never arrived. I was notified that it was out of stock a full two weeks after it was supposed to have arrived and only when I emailed to inquire about it. The other item arrived damaged. I figured I could just return it to a store. But it would seem they have closed all the stores in my area. When I went online to find out how to return it via mail, that part of their website does not seem to be functioning. Interesting, because the ordering part seem to be working just fine!

Your clothes have become so dull! No style boring … the sales prices reflect the quality of the sad clothes! The last tees I bought were appropriate for a middle school preteen. I use them for pjs when there is nothing else to wear,